Reservation
Do I need a reservation?
The Bridge (Canyon Walk) and The Zip (Canyon Zip) do not require a reservation. However during busy times you may have to wait. A reservation will guarantee your start time. The Swing (Canyon Swing) must be reserved in advance – please call 050-5305-6176 or email info@gravitypark.jp
How do I make a reservation?
Please call 050-5305-6176 or email info@gravitypark.jp
When do I pay?
Payment is accepted onsite at reception. (The reception accepts cash, debit card and credit cards).
Will I get the confirmation for the online booking?
Yes, once the payment is completed, you will get an automated confirmation e-mail with a unique booking number. Please make sure to carry the email with you to Gravity Park site at the time of the activity.
What payment systems are available online?
The reception accepts cash, debit cards and credit cards.
Transportation
How do I go by train, bus or taxi?
Train: From Ikebukuro take the seibu RED ARROW to Seibu Chichibu station then A: walk to Chichibu station and take the local train Mitsumineguchi station B: take the bus (No 5) to Mistumeniguchi station. (the last stop on the line) both train and bus take 25 minutes.
A taxi ride is 12km and will take about 20 minutes.
How do I get there by car?
From Tokyo:
1. Kanetsu expressway to Hanazono and then route 140 Mitsumineguchi station.
2. Chuo Expressway to Kenodo Expressway to Hidaka Sayama exit and then route 299 to Chichibu then route 140 to Mitsumineguchi station.
Please refer to our access page for more details.
Is there parking nearby ?
Private parking is currently not available.
Please use the Mimineguchi Station parking
or the private parking lot (both for a fee) next to it.
There is a free car park and transfer service from
Ino Shino Hotel (meal required). Phone: 0494-54-1356
Weather
Do you operate in the rain?
Yes, We operate in all conditions except typhoons and lightening. If the park closes due to typhoons or lightning storms we will update on our social media. We will contact you via email, social media and/or telephone in case you have a booking.
Will I get a refund if the activity is canceled due to reasons like bad weather?
Yes, Gravity Park will refund the cost of the activity.
Cancellation
Is there a cancellation fee?
Yes, Cancellation fees are as following:
INDIVIDUALS
– 100% (Within 24 hours before the booking)
– 50% (Between 25 hours to 48 hours before the booking)
– No Fee if you cancel 48 hours before the booking.
GROUPS
– 100% (Within 7 days of the booking)
– 50% (Between 8 -14 days before the booking)
– 30% (Between booking confirmation and 15 days before the booking)
Can I change the date of the activity without canceling?
Yes; you can change the date or time of your booking once free of cost.
Kindly note once you change the date of the activity, a 100% cancellation policy will be applied in case of any further cancellation.
Is it possible to cancel my booking online?
Please contact info@gravitypark.jp
I cannot find my booking number, how should I cancel?
Kindly check the confirmation that you received from Gravity Park during the time of the booking. The E-mail contains your Booking Number. In case, you cannot find that email, kindly email us: info@gravitypark.jp. We will help you with the booking cancellation. Kindly make sure you understand the Cancellation Policies.
Safety & Health
How do you ensure the safety at Gravity Park?
Safety is our number one priority so we ensure customers are always attached to a safety line when inside the park. Our motto is maximum enjoyment in a safe environment. For detailed information on the guidelines and procedure that Gravity Park follows, please refer to our safety information page.
Are there any clothing or footwear restrictions?
Open toed shoes or high heels are not allowed during the activities. Please make sure you have proper footwear and proper clothes for the safety harness.
What medical problems do I need to inform you of beforehand?
Tell the staff if you have high blood pressure, heart conditions, epilepsy, fragile skin, fractures or dislocations, asthma, or any other conditions you are unsure about. Read the medical board at reception and then inform us of any that apply. Everyone going onto the platform must read, acknowledge and sign a waiver form, as part of the registration process.
Is it ok if I don't sign the Waiver before doing the activity?
No, signing a waiver before an activity is mandatory.
Activities
How long will it take?
For all activities please plan to be at Gravity Park for 90 minutes.
Please tell me the flow of the procedure before the activity.
Following is a step by step procedure:
1. Check in at the reception
2. Sign the Waiver
3. Confirm your payment
4. Get into the safety harness
5. Enjoy the activity !!
What are the age and weight restrictions for each rider?
All customers must be 15 years old and above 140 cms of height. There are no restrictions on weight unless the site manager points out.
What is the difference between a swing and a bungy?
In a bungy jump, after free-falling the cord stretches out to allow you to bounce a few times in an adrenalin-fuelled but safe manner. Whilst swingers never bounce, after a short free-fall the rope catches you and pulls you into a huge arc and you swing back and forwards over the river. The sensation is the same as a playground swing, but way bigger and faster and more fun.
Can I touch the water?
No, ‘water touch’ will not be possible.
Which rides can be tandem?
The Canyon Walk is ok for groups of friends to participate together and is recommended. The Canyon Zip is currently the only solo but we are planning a tandem zip activity soon. The Canyon swing is OK solo or tandem and more fun shared with a friend or even one of the Gravity Park staff.
How far in advance of my time do I need to arrive?
Please arrive on time, if you are late you may have to wait for an opening in the schedule or worst case, your booking will be cancelled.
What should I do if I am going to be late?
Please call in advance of your appointment time and inform the staff on site.
What if I am late for my appointment time?
Please call in advance of your appointment time and inform the staff on site.
Can my friends and family come and watch me?
Only the customers participating in the activity are allowed on the platform. The best viewing place is on Shirakawa Bridge.
Is there anything for the kids to do in the park?
Currently, there are no kid facilities in the park. The Kids Zone is in the plan for the future.
Photos & Videos
Is it possible to shoot video and take pictures?
It is possible to take photos & video from Shirakawa bridge (150m) looking down river to the Activity Zone. Cameras on the activity are OK if they are 100% hands-free. It must be securely attached to your body. Not around your neck. If you bring a camera Gravity Park takes no responsibility if you drop it.
Can I use my own GoPro/video camera?
Yes, Cameras on the activity are OK if they are 100% hands-free. It must be securely attached to your body. Not around your neck. If you bring a camera Gravity Park takes no responsibility if you drop it.
Currently, we do not have a photographer or a videographer on site. Professional videos and photos will be available from spring 2019.
General
Can I purchase Gravity Park Merchandise online?
Merchandise is sold at Gravity Park only.
Are there any facilities for people with disabilties?
Gravity park allows people with physical impairments to participate where possible. Please call and consult the staff.
What else can I do in Chichibu?
Chichibu is a beautiful countryside area, not very far from Tokyo. There are plenty of places you can visit and relax. Chichibu host 5.5M visitors per year (one of Japan’s top 10 destinations). There are many cultural, historical and physical activities and places to visit. For details please visit our Chichibu area page.